Changing the e-mail address

Changing the e-mail address

To change your email, you need to follow the steps below:

1. Record a passport video: 
  1. Take your passport and make sure your details are clearly visible on the video.
  2. In the video, clearly say the following: your full name as it appears on your passport; make it clear that you are requesting a change of email address; explain the reason why a change of email is required (e.g., loss of access to old email, etc.). 
2. Prepare the required data: 
  1. In the video, also include your old and new email addresses.
  2. Specify your Account ID (it will be enough to specify it in the text accompaniment of the email).
3. Send this video to Support at support@free2ex.com. Be sure to include your old and new email addresses and Account ID in the body of the email.

After completing these steps, wait for confirmation from Support. After changing the address, you will need to verify it.

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