2FA / Two-factor authentication

2FA / Two-factor authentication

What is 2FA?

InfoImportant: A 2FA connection is a prerequisite for using the platform.
An important step to ensure account security is setting up two-factor profile authentication (2FA) in your personal account, which involves entering two “keys” to better protect your account from hacking:
- The first “key” is a username and password
- The second “key” is a one-time code generated by the additionally selected 2FA. 

FREE2EX has 2FA setup available through  Google Authenticator

How to set up 2FA with Google Authenticator?

InfoImportant: We use the TOTP protocol. Any applications that work with this protocol are suitable for setting up 2FA: Yandex.Key, Microsoft Authenticator, etc.
The Google Authenticator app generates one-time codes that are used to log in and withdraw funds. The application is available for any smartphone and functions even if your phone is offline.

To connect 2FA with Google Authenticator you need to go to:
Settings -> Security&Privacy -> 2-Factor Authentication -> Enable 2FA via App:

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You will need to scan a QR code. Do this using the QR scanner on your mobile phone. This will take you to your operating system’s app store, where you can download the Google Authenticator app.

Follow the instructions below to set up 2FA in Google Authenticator:

1. Tap + in the Google Authenticator app.



2. Tap “Scan a QR Code.”


3. Scan the QR displayed below the instructions with your phone's camera.


In case you failed to scan the barcode, click “Barcode Scan Failed?” below the instructions and enter the “key” manually. Enter the 6-digit generated code from Google Authenticator and click “Enable”.
As a result, you will have 2FA connected using Google Authenticator for logging in and withdrawals.

What to do if the codes don't come to the app?


Sometimes codes may not arrive if the time on your device is not synchronized with the global time and is behind or ahead of it. Please go to the Google Authenticator app, go to Settings - Time Correction for Codes - Synchronize. After that time synchronization will take place.

How do I disable authentication via Google Authenticator?

If you have lost access to Google Authenticator, you need to submit a request to disable two-factor authentication. 

To do this, you need to record a video with your passport or other proof of identity saying that you are requesting to disable 2FA.

Here is an example of what to say on the video:


“I (your full name and year of birth), record this video (date, month, year), I ask to remove two-factor authentication through Google Authenticator from my account on the platform FREE2EX for the reason (tell about the reason of removal of protection, for example: loss of access to the device). I understand the risks involved and accept responsibility for the consequences of removing dual protection from my account.”


Video should be sent to support@free2ex.com  with indication of your eWallet.


Notes:Info

  • The request is reviewed within 3 business days. You will receive a response by email after the video has been checked.

  • You will then need to log back into your account and connect 2FA again.