Frequently asked questions on cryptocurrency withdrawal and deposit

Frequently asked questions on cryptocurrency withdrawal and deposit

  1. How fast is cryptocurrency withdrawal?

Cryptocurrency withdrawals are processed from 9:00 to 21:00 (GMT +3) daily and usually take up to 3 hours, but can be longer.

  1. How fast is the cryptocurrency deposit?

The cryptocurrency will be credited to your eWallet once the transaction has received enough confirmations on the network:

  1. BTC — 3
  2. LTC — 6
  3. ETH, USDT, USDC, DAI, CNHT — 12
  4. BCH — 12

  1. What to do if the cryptocurrency is not credited?

If the transaction has received a sufficient number of online confirmations, but the recharge is not reflected in the history of operations, send a payment notification in your personal account. Then fill in the form by inserting the transaction hash and press "Notice":




Transaction ID - transaction hash. 
Once the notification is generated and confirmed by the financial service, the funds will be credited to your ewallet.


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