Changing your account information

Changing your account information


If you need to correct or update your account information, you can submit a request to our support team at support@free2ex.com. Below you will find instructions on how to change your phone number, email address or your full name.

Changing Your Phone Number

To change the phone number linked to your account, please send a request to support@free2ex.com. Your request should include a video-recording showing your passport and explaining the reason for the change.

Please use the following wording in your video statement:
"I, (full name and year of birth), am recording this video on (day, month, year). I request a change of the phone number linked to my FREE2EX account due to (state the reason). I understand all associated risks and accept full responsibility for any consequences resulting from this change."

Please provide the following information in your email:
  1. Your Account ID (XX__FREXFRA......);
  2. Your old phone number;
  3. Your new phone number.
After the phone number has been changed, you will need to verify the new number.
InfoIt is important to send the request from the email address you used to register your account.
AlertIf you have made or attempted to deposit via SberPay/SBP, changing your phone number will require a WEB ID verification – a short video call with a company representative. In this case, you do not need to record the video described above. Simply contact us at support@free2ex.com, and we will arrange a convenient time for the verification video call.

Changing Your Email Address

To change the email address linked to your account, please send a request to support@free2ex.com. Your request should include a video-recording showing your passport and explaining the reason for the change.

Please include the following wording in your video statement:
"I, (full name and year of birth), am recording this video on (day, month, year). I request a change of the email address linked to my FREE2EX account from___ to___ due to (state the reason). I understand all associated risks and accept full responsibility for any consequences resulting from this change."

Please provide the following information in your email:
  1. Your Account ID (XX__FREXFRA......);
  2. Your current email address;
  3. Your new email address.
After the email address has been changed, you will need to verify the new email address.
Info
It is important to send the request from the email address you used to register your account.

Full Name Correction

If an incorrect name is displayed in your profile after verification, please send a request to support@free2ex.com to update your information.

Please provide the following information in your email:
  1. Your Account ID;
  2. The incorrectly entered information;
  3. The correct information that should be displayed.
InfoIt is important to send the request from the email address you used to register your account.