Data Security
Generating Certificates/Statements
Account Ownership Certificate In your personal account, go to Settings → Account Documents. In the opened window, you will find the option to download a certificate in the standard format In the FREE2EX app, go to Account → My Documents: Generating a ...
Changing the e-mail address
To change your email, you need to follow the steps below: 1. Record a passport video: Take your passport and make sure your details are clearly visible on the video. In the video, clearly say the following: your full name as it appears on your ...
Account and verification FAQs
Do I have to take the survey? A survey on understanding of blockchain technology and risks associated with tokenization is a mandatory verification stage for residents of the Republic of Belarus based on the requirements of the legislation of the ...
Regulations in Republic of Belarus
Belarus became the first jurisdiction in the world with comprehensive legal regulation of businesses based on blockchain technology after the President of the Republic of Belarus signed Decree No. 8 “On the development of the digital economy” on ...
2FA / Two-factor authentication
What is 2FA? Important: A 2FA connection is a prerequisite for using the platform. An important step to ensure account security is setting up two-factor profile authentication (2FA) in your personal account, which involves entering two “keys” to ...
Password recovery: trading account and personal account
Recovering passwords for a trading account. To recover passwords to your trading account, you need to select: Settings - Recovery - Recovery Password. Fill in all the fields and leave a comment, if needed: Your request will be processed and an email ...
How to delete my account
To delete your account, you need to write an official request to support@free2ex.com indicating your eWallet. The letter must be sent from the email address to which your account is registered. Before doing this, please make sure that there are no ...
Cookie Policy
FREE2EX may automatically collect information about your computer, device and browsers when you access the Trading System. This information may include: information about your computer or mobile device, including IP address, operating system, browser ...
Activity: IP Addresses
On the Settings → Security → User Activity page the following information is displayed: History of visits to your FREE2EX Personal Account. Black and White list. Blocked and allowed IP addresses. User Activity Here you can view the history of visits ...
Changing your account information
If you made a mistake when entering data at the time of registration, write a formal request to support@free2ex.com to change the data. In the letter, be sure to indicate: Your eWallet; Incorrectly entered data; The correct data that should be ...
Account blocked
If you have not logged into your profile for a long time, you may experience account blocking. During this time, legal requirements have changed, and therefore you need to go through the verification again. Please send the following documents to ...
Clearing cookies in different browsers
How to Clear Cache and Delete Cookies in Safari BrowserClear cookies in Safari on Mac 1. In the Safari app on your Mac, choose Safari > Settings, then click Privacy. 2. Click Manage Website Data. 3. Select one or more websites, then click Remove or ...