Data Security
Generating Certificates/Statements
Account confirmation letter In your personal account, go to Settings -> Documents and Statements. Select «Generate account confirmation letter». In the new window, choose your preferred document language and click Generate. In the FREE2EX Wallet app, ...
Changing the e-mail address
To change your email, you need to follow the steps below: 1. Record a passport video: Take your passport and make sure your details are clearly visible on the video. In the video, clearly say the following: your full name as it appears on your ...
Account and verification FAQs
Do I have to take the survey? A survey on understanding of blockchain technology and risks associated with tokenization is a mandatory verification stage for residents of the Republic of Belarus based on the requirements of the legislation of the ...
Regulations in Republic of Belarus
Belarus became the first jurisdiction in the world with comprehensive legal regulation of businesses based on blockchain technology after the President of the Republic of Belarus signed Decree No. 8 “On the development of the digital economy” on ...
2FA / Two-factor authentication
What is 2FA? Important: A 2FA connection is a prerequisite for using the platform. An important step to ensure account security is setting up two-factor profile authentication (2FA) in your personal account, which involves entering two “keys” to ...
Reset or Change Your Password in the Personal Account
Password recovery for your personal account To reset your password, click «Forgot password?» on the login page. Then fill in the recovery form using the email address registered on the FREE2EX platform: After clicking Continue, you will receive a ...
How to delete my account
To delete your account, you need to write an official request to support@free2ex.com indicating your Account ID and full name. The letter must be sent from the email address to which your account is registered. Before doing this, please make sure ...
Cookie Policy
FREE2EX may automatically collect information about your computer, device and browsers when you access the Trading System. This information may include: information about your computer or mobile device, including IP address, operating system, browser ...
Activity History: IP Addresses
The Settings -> Security & Privacy -> Visit History page shows your FREE2EX account login history.
Changing your account information
If you made a mistake when entering data at the time of registration, write a formal request to support@free2ex.com to change the data. In the letter, be sure to indicate: Your Account ID; Incorrectly entered data; The correct data that should be ...
Account blocked
If you have not logged into your profile for a long time, you may experience account blocking. During this time, legal requirements have changed, and therefore you need to go through the verification again. Please email support@free2ex.com to have ...
Clearing cookies in different browsers
How to Clear Cache and Delete Cookies in Safari BrowserClear cookies in Safari on Mac 1. In the Safari app on your Mac, choose Safari > Settings, then click Privacy. 2. Click Manage Website Data. 3. Select one or more websites, then click Remove or ...