Data security
How to disable 2fa
If you have lost access to Google Authenticator, you need to submit a request to disable two-factor authentication. To do this, you need to record a video with your passport or other proof of identity saying that you are requesting to disable 2FA. ...
What should I do if I made a data entry error?
If you made a mistake when you entered your information at the time of registration, write an official request to support@free2ex.com to change your information. Be sure to specify in your letter: Your eWallet Incorrect data typed Correct data to be ...
How to delete your account
To delete your account, make sure you have a zero balance and send an official request to support@free2ex.com. In the letter specify your eWallet. You have to write it from the mail which was used for registration. Please note that once you delete ...
What is 2FA?
An important step to secure your account is to set up a two-factor authentication profile (2FA) in myAlpari, which involves entering two "keys" to better protect your account from hacking: The first "key" is a login and password The second "key" is a ...
How to reset or change a password for a personal cabinet
1. How to reset personal cabinet password: To reset your password to enter your personal cabinet, you need to click on the login page "Forgot password or login?". Next, fill out the account data recovery form, indicating your email, registered in ...
Regulatory specifics in Belarus
Belarus became the first jurisdiction in the world with comprehensive legal regulation of businesses based on blockchain technology after the President of the Republic of Belarus signed Decree No. 8 “On the development of the digital economy” on ...
Security tips
One of the main principles of Free2ex is the reliability and security of our clients’ accounts. In today’s interconnected world, information security can no longer be the sole responsibility of information security professionals – it must become a ...
Activating 2FA with Google Authenticator
We use the TOTP protocol. Any applications that work with this protocol are suitable for setting up 2FA: Yandex.Key, Microsoft Authenticator, etc. Google Authenticator app generates one-time cods that are used additionally when logging in to your ...
Cookie policy
FREE2EX can automatically collect information about your computer, device and browsers when accessing the Trading System. This information may include: the information about the user’s computer or mobile device, including IP address, operating ...
How to reset passwords for a trading account
To reset passwords for a trading account, select in your personal cabinet: Settings → Recovery → Recovery Password In drop-down list: choose a trading account choose a password type: trader password or investor password indicate your phone number add ...