Account and verification FAQs

Account and verification FAQs

  1. Do I have to take the survey?

A survey on understanding of blockchain technology and risks associated with tokenization is a mandatory verification stage for residents of the Republic of Belarus based on the requirements of the legislation of the Republic of Belarus stipulated in Decree No. 8 of the President of the Republic of Belarus "On the Development of the Digital Economy".

  1. Can I register multiple accounts?

You can register only one account (eWallet) in the company FREE2EX.

However, you can open unlimited number of trading accounts within this account.

  1. How to increase transaction limit on FREE2EX?

Depending on the completed procedure and the verification level assigned, you have a certain limit of deposit and withdrawal transactions per month. The limit is set as an aggregate of fiat or cryptocurrency deposits and fiat or cryptocurrency withdrawals.


Verification level
Total fiat and cryptocurrency deposit limit per month
Total withdrawal limit of fiat funds and cryptocurrencies per month
Level 0
Deposit not available
Withdrawal not available
Level 1
Deposit not available
Withdrawal not available
Level 2
20 000 USD
20 000 USD
Level 3
50 000 USD
50 000 USD
Level 4
individual limit
individual limit

In order to increase your transaction limit to the amount you need, complete at least the required level of verification.

  1. How to take a photo of a registration stamp? (for citizens of the Republic of Belarus)

In order for your passport to pass the check, you need to photograph it correctly. 

Open the passport on the page with the registration address, fold the pages slightly so that the bottom two lines of the last page of the passport are visible, and take a photo as shown below:



  1. What is verification and how do you figure out what level is needed?

Verification of the account - is process of confirmation of identity of the user on FREE2EX. The user passes the verification process after registration.


The verification level determines the allowable limit of deposit and withdrawal transactions per month. The limit is set as an aggregate of fiat or cryptocurrency deposits and fiat or cryptocurrency withdrawals.  


The verification process consists of 4 levels and differs in the amount of data provided and validated:

Verification level 
Total deposit limit per month
Total withdrawal limit per month
Documents
Level 0Deposit not available Withdrawal not available
  1. email confirmation
  2. provision of full name, date of birth, country of residence
  3. passing the survey for citizens of RB 
Level 1Deposit not availableWithdrawal not available
  1. phone number confirmation
Level 220 000 USD20 000 USD
  1. photo of identity document
  2. selfies with an identity document
  3. selfie video
  4. proof of residence


With verification level 2 you have access to a monthly transaction limit of up to 20,000 USD equivalent (for both deposits and withdrawals). If this limit is enough for you, there is no need to get level 3 and 4.

Level 3
50 000 USD
50 000 USD

  1. a document confirming the availability of Level 3 funds and their source  
Level 4
>50 000 USD 
(individual)
>50 000 USD 
(individual)
  1. WEB-ID pass

The following table describes instances where additional verification will be requested by Financial Services:

Deposit method
Withdrawal method
Additional request
Additional documents
Bank cardCryptoYesA document confirming the ownership of the card, or selfies with the card 
Bank CardWire TransferYesA document confirming the ownership of the card, or selfies with the card 
Bank cardBank Card (different) YesA document confirming the ownership of the card, or selfies with the card 

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