Personal account verification, Limits

Personal account verification, Limits

Verification

Verification is the process of confirming identity and verifying documents that platforms implement to comply with legislation in the field of financial transactions. 
 

In order to obtain Verified status, you must prepare:


- a document that confirms your identity;

- a document that confirms your residential address.


The verification process itself consists of several stages:


- upload a photo of your identity document;

- take a selfie with this document;

- quick LivenessCheck (you will need to move your head at the camera so that we can make sure that you are a real person);

- fill in information about your residential address and upload a document that confirms this.


1. To begin the verification process, click on the "Verification Required" button.



2. Indicate your residence and express your consent to the processing of personal data:




3. Upload a photo of your identity document: page with photo, page with data in Russian.
Citizens of the Republic of Belarus must also upload a photo of page 31 of the passport (spread). Identity documents include a national passport/ID card, residence permit or other equivalent document confirming identification data:

  • full name (including middle name, if available)

  • date of Birth

  • gender

  • citizenship

  • place of Birth

  • document serial number

  • country that issued the document

  • document issue date

  • document validity period




You need to go through the verification process on a device with a working video camera
 - from a computer or mobile device.



Copy the link, transfer it to your phone and open it in your phone's browser, or scan the QR code by opening your phone's camera. By clicking on the link, you will continue the verification process on your mobile device. 


Upload a photo of the document




4. In the next step, you will need to take a selfie with this document:




5. The next stage of verification: creating and uploading a “selfie video”. Follow the onscreen instructions to complete this step. It is important that your face is clearly visible:



6. Final stage: verification of residential address.



Address verification is required to confirm your place of residence. A document confirming place of residence may be:

  1. Photo of the registration stamp from the passport.
  2. A bank statement showing the address, issued no more than three months ago.
  3. A utility bill issued in your name (not older than three months).
  4. Tax return and invoice.
  5. Government issued residence certificate, etc.


















We do not accept: 
  1. Screenshots
  2. Mobile phone bills
  3. Medical bills
  4. Purchase receipts
  5. Insurance statements

The document must indicate your full name and residential address.

You can upload the document in your personal account: Settings → Verification. When registering, we will ask you to confirm your address immediately after verifying your identity. 

Once everything is loaded, the scan will begin.


The verification usually takes 5 minutes, but may be longer. When it ends, you will see a message  stating that the documents have been confirmed.

  1. Limits

Once your profile is verified, you will have access to a deposit and withdrawal limit of ≈ 20 000 USD equivalent per month.



If you want to increase the limit to ≈ 50,000 USD equivalent, then you need to confirm the source of origin of the funds.

Any document from which the source of receipt of these funds is clear (where the funds came from) is suitable as a source of confirmation of funds; your full name must be indicated in the document. For example: 

  1. bank account statement for a period of at least 3 months;
  2. salary certificate for the last 3 months;
  3. dividend payment decisions and bank account statements (if you receive dividends);
  4. deposit agreement together with account statement;
  5. loan agreement, other agreement confirming the source of funds;
  6. screenshots and extracts from trading platforms (if you are involved in trading);
  7. screenshots and extracts from mining pools (if you are engaged in mining);
  8. an agreement for the sale of expensive property along with an account statement, if such a sale was carried out in during the last three years;
  9. any other documents confirming your source of funds.

Upload existing documents to your personal account: 

      1. Click on your Verified status
 

      2. Find the section Verified - Documents. Upload and submit them



Now you need to wait for the documents to be verified, approved and the limits increased. Review period is up to 48 hours.

If we have additional questions, we will email you. If after 48 hours, your documents have not been approved or rejected, and you have not received a letter from us, please write to support@free2ex.com.


If you need a limit of more than 50,000 USD equivalent, you need to undergo verification by video call (WEB-ID), in addition to providing a document confirming the source of origin of funds. To verify your identity using video call, please initially write to support@free2ex.com.

Additionally: Bank card verification.

Verification of a bank card is necessary to confirm ownership of the payment card by the user.


In order to verify the card, you need email finance@free2ex.com:

  • Selfie with the bank card used to deposit funds. In this case, the following should be visible on the card: the first 6 and last 4 digits of the number (1234 56** **** 7890), expiration date, cardholder name.

If the card is not personal or virtual, then you need to send a document confirming that the bank card belongs to the client with which funds were deposited, for example:


  1. statement from the bank;
  2. agreement with the bank;
  3. screenshots of your personal account at the bank.


The main requirement for the submitted document is that it must indicate the full name of the cardholder and the details of the bank card from which the funds were deposited.




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